GENERAL TERMS AND CONDITIONS OF SALE AND CONTRACT

1. Seller Identification and Ownership of the Sales Channels

These Terms and Conditions govern the sale of products and the provision of services by PLAÇA 18, S.L., Tax Identification Number (CIF) B07765845, with its registered office at Carrer des Rafalet, 10, Son Noguera Industrial Estate, 07620 Llucmajor (Balearic Islands), Spain.

For the purposes of these Terms and Conditions, the seller or service provider shall hereinafter be referred to as "the Company".

2. Scope of Application and Acceptance

These Terms and Conditions apply to all orders placed through the Company's website, email, quotations, order forms, telephone, WhatsApp Business, social media platforms, in-person sales or any other sales channel operated by the Company.

They apply to both catalogue textile products and personalisation services, including printing, textile printing, screen printing, heat-transfer vinyl, embroidery and any other finishing techniques, provided that such products or services are supplied by the Company.

Where the customer qualifies as a consumer, these Terms and Conditions shall always be interpreted in accordance with the mandatory provisions of applicable consumer protection legislation. Any provisions specifically intended for businesses, professionals or organisations shall apply only where the customer is acting for business or professional purposes.

Before placing an order, customers must be given a genuine opportunity to read, download and retain these Terms and Conditions. When contracting through the Company's website, acceptance must be given by means of an unticked checkbox or another equivalent affirmative mechanism.

3. Product Information, Sizes, Colours and Composition

The product descriptions shall include, where appropriate for the relevant sales channel, the main characteristics of the product, its composition, available sizes and colours, available quantities, price, applicable taxes, delivery charges and the estimated delivery time.

Product images are provided for illustrative purposes only and may differ slightly in colour, texture or proportions due to screen settings, manufacturing batches or the personalisation process, without prejudice to the consumer's right to claim where the product does not conform to the contract.

For textile products, all information relating to fibre content, composition and labelling shall comply with the applicable textile labelling legislation. Customers are advised to consult the size guides before confirming their order.

4. Electronic Ordering Process

Before the contract is concluded, the website shall provide clear information regarding the steps required to place an order, the means available for correcting input errors and the language(s) in which the contract may be concluded.

The standard ordering process shall be as follows:

1. Selection of the product, size, colour, quantity and, where applicable, the personalisation options.

2. Addition of the selected items to the shopping cart, with the possibility of modifying quantities or removing products before confirming the order.

3. Entry or confirmation of the customer's contact details, delivery address, billing address and, where applicable, invoicing details.

4. Selection of the preferred delivery or collection method, together with the corresponding delivery costs before payment is made.

5. Selection of the payment method, including credit or debit card, bank transfer or any other payment methods made available by the Company.

6. Final review of the order and express acceptance of these General Terms and Conditions of Sale and Contract, the Withdrawal, Returns and Exchanges Policy and, where applicable, the specific conditions governing personalised products.

7. Confirmation of the order by clicking the final confirmation button. Where the order gives rise to a payment obligation, the button shall clearly display "Order with obligation to pay" or another equivalent and unambiguous wording.

8. Automatic acknowledgement of receipt by email within a maximum of 24 hours, or an equivalent confirmation provided on another durable medium.

The automatic acknowledgement of receipt of an order shall not constitute confirmation of product availability, technical feasibility of the requested personalisation or the production schedule.

Should any stock shortage, material error, technical impossibility or need for clarification arise, the Company shall contact the customer in order to propose an alternative solution, amendment to the order, postponement or refund, as appropriate.

5. Quotations, Validity of Offers and Approval of Artwork

Unless otherwise stated in the quotation, all quotations shall remain valid for 30 calendar days.

For personalised products, production shall not commence until the customer has accepted the quotation, approved the corresponding artwork or proof and paid the agreed amount or deposit.

The artwork is a simulation of the final product. Before granting approval, the customer shall carefully check all content, spelling, positioning, colours, sizes, proportions, quantities and any other relevant details.

Unless otherwise agreed, each quotation includes up to three rounds of artwork revisions. Any additional revisions or design work not included in the quotation shall be charged, subject to the customer's prior approval, at EUR 43 per hour, plus applicable taxes, or at the rate specified in the quotation.

Approval of the artwork by email, online platform or any other durable medium shall authorise the Company to commence production in accordance with the agreed conditions.

6. Files, Designs and Materials Supplied by the Customer

Wherever possible, artwork files shall be supplied in vector format, at the final reproduction size and with all text converted to outlines or paths. Where this is not possible, the Company may request high-resolution images together with the exact dimensions of the design.

The customer shall be solely responsible for the technical quality of the files provided, including dimensions, design placement, spelling, the lawful use of any logos, images, slogans or trademarks supplied, and for ensuring that all necessary intellectual property rights and permissions have been obtained.

The Company shall not be liable for unsatisfactory results arising from unsuitable files, insufficient image resolution, unspecified colours, spelling mistakes or incorrect instructions supplied or approved by the customer.

Graphic material supplied by the customer shall be used exclusively for the execution of the relevant order. It shall not be used for any other purpose without the customer's prior authorisation.

Photolithographic films or final artwork files belonging to the customer may be delivered where expressly agreed. However, screens, printing plates, moulds, embroidery programmes, production tooling and any other internal manufacturing media shall remain the property of the Company unless otherwise agreed in writing.

7. Technical Tolerances for Printing and Embroidery

Textile personalisation processes may involve minor and unavoidable variations. The Company shall apply professional standards to minimise such variations; however, provided that the customer has been informed prior to entering into the contract, the customer acknowledges and accepts the normal technical tolerances inherent to the selected production process.

The customer shall be responsible for reviewing and approving all texts, images, dimensions, colours and the positioning of the design before authorising production.

· Design placement: variations of up to approximately 2 cm may occur, or up to 3 cm where justified by the printing technique, the garment or the production process, provided that the customer has been informed accordingly.

· Colour and texture: reasonable differences may exist between the colours displayed on screen, the digital artwork proof and the final result on the fabric.

· Embroidery: the recommended minimum letter height is 4 mm. Certain geometric shapes or fine details may be reproduced only approximately due to the technical limitations of the embroidery process.

· Quantities: for professional orders or large production runs, a manufacturing tolerance of ±5% may be agreed, with the corresponding price adjustment. In consumer sales, the quantity delivered shall match the quantity confirmed, unless the consumer expressly agrees otherwise after placing the order. Under no circumstances shall the customer be charged for units that have not been delivered.

· Please refer to the Appendix "Instructions for the Use, Washing, Drying and Ironing of Personalised Products" at the end of this document.

8. Prices, Taxes, Charges and Promotions

All prices are expressed in euros (EUR).

For consumer sales, the website and quotations shall indicate the total price, including all applicable taxes, or, where this is not reasonably possible, the method by which such price will be calculated before the contract is concluded.

Delivery charges, handling fees and any other additional costs shall be clearly displayed before the customer confirms the order.

Promotions, discount vouchers, special offers and limited-time campaigns shall clearly specify their applicable conditions, including, where relevant, the validity period, eligible products, exclusions, compatibility with other promotions, minimum purchase requirements, stock availability and the conditions governing returns or exchanges.

Obvious typographical, clerical or technical errors shall not be binding upon the Company where such errors are evident and the customer is informed before the order is finally confirmed.

9. Payment

For personalised products or bespoke services, the standard payment terms shall require 100% payment upon acceptance of the quotation, unless credit facilities or deferred payment terms have been expressly approved in writing.

Where payment is made by bank transfer, the order may remain on hold until the funds have been received in full or valid proof of payment has been provided.

Where payment is made by credit or debit card or through an online payment gateway, the terms and security procedures applicable to the relevant payment service provider shall apply.

Business customers requesting credit facilities must submit their request in writing. The Company reserves the right to require guarantees, establish credit limits, determine payment terms and impose any other specific conditions it considers appropriate.

10. Delivery, Shipping and Collection

The standard production time for personalised products is indicative only and will normally range from one week to one month, depending on workload, product availability and the personalisation technique selected.

For personalised products, the production period shall commence only once all of the following conditions have been fulfilled:

· approval of the artwork;

· technical validation;

· product availability;

· receipt of the agreed payment.

Urgent production or delivery services shall only be binding where they have been expressly accepted by both the Company and the customer and, where applicable, the corresponding surcharge has been agreed.

At the beginning of the purchasing process, the website shall clearly indicate any geographical delivery restrictions and the payment methods accepted.

In consumer sales, the risk of loss of or damage to the goods shall pass to the consumer, or to a third party designated by the consumer other than the carrier, when that person takes physical possession of the goods.

11. Order Cancellation

Cancellation of non-personalised orders that have not yet been handed over to the carrier or prepared for collection may be accepted without charge, provided that the Company is able to process the cancellation before dispatch. Once the goods have been dispatched, the Withdrawal, Returns and Exchanges Policy shall apply.

For personalised products, manufactured in accordance with the customer's specifications or clearly customised to meet the customer's individual requirements, cancellation without charge shall not be accepted once production has commenced.

If cancellation is requested before production begins, the Company may charge the customer for any design work, material purchases, preparation, programming, screens, proofs or any other costs already incurred and duly documented.

12. Warranty, Right of Withdrawal, Returns and Exchanges

The statutory right of withdrawal, commercial returns and the legal warranty are governed by separate Company policies. In the event of any conflict between those policies and the mandatory rights granted to consumers under applicable law, the latter shall prevail.

· Withdrawal, Returns and Exchanges Policy: document governing the withdrawal period applicable to online sales of non-personalised products, the statutory exceptions, voluntary exchanges and order cancellations.

· Legal Warranty, Defective Products, Complaints and Customer Service Policy: document governing lack of conformity, defects attributable to the Company, transport-related incidents, complaints and the official consumer complaint procedure.

13. Commercial Communications

Acceptance of these General Terms and Conditions shall not, in itself, constitute consent to receive marketing communications.

Newsletters, SMS messages, WhatsApp Business communications and any other promotional communications shall require the customer's prior consent, unless a prior contractual relationship exists and the communications relate to the Company's own products or services similar to those previously purchased. In all cases, each communication shall include a simple, free and easily accessible method allowing the recipient to object to further communications or unsubscribe.

14. Force Majeure and Limitation of Liability

The Company shall not be liable for any failure to perform its obligations where such failure results from force majeure or circumstances beyond its reasonable control, including, but not limited to, major transport disruptions, widespread supply failures, natural disasters, general strikes, administrative restrictions or any other unforeseeable and unavoidable events.

Whenever reasonably possible, the Company shall inform the customer of such circumstances as soon as it becomes aware of them.

Nothing in these Terms and Conditions shall limit or exclude any statutory rights granted to consumers in relation to lack of conformity, defective products, delays attributable to the Company, the statutory right of withdrawal or any other mandatory legal rights.

Any limitation of liability contained herein shall apply exclusively to transactions between businesses or professionals, to the extent permitted by applicable law.

15. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of Spain, without prejudice to any mandatory consumer protection rights that may apply under the relevant legislation.

Where the customer is a consumer, jurisdiction shall lie with the courts determined by the applicable consumer and procedural legislation.

Where the customer acts in the course of a business or professional activity, the parties expressly submit to the jurisdiction of the Courts of Palma (Balearic Islands, Spain), unless otherwise agreed in writing or where mandatory legal provisions require otherwise.

Main Legal References

ANNEX: Instructions for the Use, Washing, Drying and Ironing of Personalised Products

General Instructions for Personalised Garments

• Wash the garment inside out.
• Use gentle wash cycles and mild detergents.
• Do not use bleach, whitening agents, active oxygen products or abrasive cleaning products.
• Do not rub the personalised area directly.
• Do not leave the garment soaking for prolonged periods.
• Do not iron directly over the print, vinyl, DTF transfer or textile paint.
• If ironing is necessary, iron the garment inside out or use a protective cloth at a moderate temperature.
• Avoid prolonged exposure to direct sunlight while drying.
• Always follow the most restrictive instruction between the garment care label and the personalisation care instructions.

Specific Instructions for DTF Prints

• Wash inside out at a maximum temperature of 40 °C.
• Short or gentle wash cycles are recommended.
• Do not tumble dry.
• Do not apply direct heat to the DTF print.
• Do not iron directly over the printed area.
• Do not use bleach, whitening agents, aggressive stain removers or dry cleaning unless expressly permitted in the product's technical specifications.
• Air dry whenever possible, preferably with the garment turned inside out.
• Washing above 40 °C, tumble drying or applying direct heat may damage, deform, crack or reduce the adhesion of the DTF print.

Specific Instructions for Textile Paint or Screen Printing

• Wash inside out, preferably at a low temperature and, in any case, without exceeding the maximum temperature indicated on the garment label or in the personalisation instructions.
• Do not rub the printed area directly.
• Do not use bleach, whitening agents or harsh detergents.
• Do not tumble dry unless it has been expressly stated that the applied printing technique allows it.
• Do not iron directly over the printed area.
• Certain textile paints or screen-printing inks may require a minimum curing period before the first wash. Where applicable, this will be indicated to the customer in the product data sheet, quotation or delivery instructions.

Specific Instructions for Embroidery

• Wash according to the care label of the base garment, preferably inside out.
• Avoid excessive rubbing of the embroidered area.
• Do not cut loose threads or tamper with the embroidery.
• Iron inside out or with a protective cloth, avoiding excessive direct pressure on the embroidered relief.

Normal wear and tear resulting from use, snagging, pulling or external handling shall not be considered a defect attributable to the Company.