How to place my order?
Choose your articles
Select the sizes and colors you want, you will see the stock available at the bottom of each size.
Once you’ ve everything ready, go to the cart and there you will see the total of your order.
Give us your information
Next, fill in your personal information about shipping and billing. If you have a user created with us, such data will be automatically sent.
Make it yours
Choose your personalization technique, form of payment and shipping.
Finish the order
Ready! You will receive an email confirming the order. If any product is not in stock or we have any questions in the personalization, we can contact you via email Remember to look at the SPAM the first 24 hours after the order is placed.
Method of payment
If you have chosen a payment method with a credit card, we will send you an email with a link to the virtual TPV shortly to make the payment. If it is by transfer, we will send you a proforma. Remember to look at the SPAM email just in case.
As soon as you leave our facilities, you will receive an email with the expedition number to the address that you have given us.
We hope you like it!
Frequently Asked Questions
(Display each of the options for more information)
- Screen printing: the minimum recommended is 30 units with the same logo / size, the price of the pattern and photoliths is based on the colors used. Regardless of the models requested.
- Embroidery: A minimum of 10 pieces is recommended. If you want an order with embroidery, process your order normally and we will contact you within 24 / 48h working, so you can get us design and thus provide you with the approximate stitches of it and approximate price.
- Digital printing: Tell us the measurements of your logo, placement and clothes, in this way we can make budget..
We will inform you by e-mail once processed and accepted the order on the production time. This period may vary depending on the volume of pending work. If you need it on any specific date, send us an e-mail to firstname.lastname@example.org and we will inform you in 24 / 48h working.
Preview: Before customizing your clothes, we will send to your e-mail a pdf model with an approximate preview of how it will be. Check the texts, Pantones, placement and size and give us your confirmation by e-mail. We ask for maximum brevity in the confirmation to expedite the order. Once confirmed our company is not responsible for any errors that may be detected in the marking once made.
- Bank transfer: Once your order is received, we will proceed to send you a proforma invoice where you can find our account numbers at the bottom. Remember that many entities take up to 72 hours to make the transfer, so if you want to expedite your order send us the proof of payment with the order number to email@example.com
- Credit / Debit Card: At the moment we receive your order, we will send you an e-mail with a digital POS link to Plaça 18 SL and a proforma invoice with the requested items. As soon as the payment has been generated, we will continue with your order.
- Usual form: For orders in cash with collection in store / local or others.
- Shipping costs 6.90 € + VAT to Peninsula or Balearic Islands (except Formentera). Orders over € 300 without taxes included, postage is free to Peninsula and Balearic Islands (except Formentera).
- For shipments to Formentera, Canary Islands, Ceuta, Melilla or other countries, please contact us at firstname.lastname@example.org
- Delivery times when the order is complete / finalized are 48h / 72h to Peninsula and Balearic Islands (excluded Formentera).
- DHL is our usual transport company, with some exceptions.
If you do not see your order with the shipping number that we provide on the carrier’s website, please wait a few hours and try to follow up again.
- For any custom garment, it is recommended to wash upside down to a maximum of 60º in normal cycle. Do not use the dryer. When ironing the printed part always inside out. Never dry clean.
- Due to the composition of the garment, it is possible that it may shrink slightly in the first wash. Keep this in mind when choosing the size of your size.